Frequently Asked Questions
Find the answers to frequently asked questions about the services of SIA Mars Services.
Yes, we are, with the exception of countries that are subject to restrictions or prohibition on trade in goods.
Our clients to date have specialised in electronics, pharmacy, food supplements, jewellery and accessories, as well as other industries.
Yes, it’s possible, by a separate agreement either before the contract is signed or at any point during the cooperation.
Yes, it is possible to apply for the declaration of several consignments at the same time.
Yes, it is possible, in the presence of our representatives and the responsible parties.
Yes, it is possible, if agreed upon beforehand.
We have an individual approach for each client, focusing on providing the best possible service, which might not always be the cheapest option on the market, but will always match the client’s quality expectations.
At the moment we are only able to accept payments through a bank transfer.
The head office of SIA Mars Services is located in Kleistu iela 24, Riga, Latvia.
Complaints are being addressed by reviewing each situation individually, with a view to reaching the customer’s desired outcome as quickly as possible.
If you’d like to find out more about resolving complaints, please contact us by writing an email to mars@marslogistics.lv.